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We're always happy to help with your questions. However, we receive many requests about a few common issues. We've posted these common questions and answers for you and you can always find more in depth information in the Help Center. Check the list below to see if your answer is here. If not, or if you need information we haven't supplied, please continue on to the Activity Tracker Help Form and let us know how we may help you.

Click each question below to view the answer, or use this link to view all.

• I forgot my password. What do I do?

• What / When is the Woman Challenge?

• My friends/family/co-workers and I would like to form a team. What do we do?

• How do I withdraw?

• Will I receive a welcome packet and/or pedometer?

• Can I enter pedometer steps?

  No, our new program asks you to enter your activity in minutes (not steps) and then determine if your activity is moderate or vigorous in intensity. Pedometer measurements have no way to account for the intensity of the activity the user is involved in or if the activity was muscle-strengthening.
  
  To use the Woman Activity Tracker, our recommendation is that you try to keep track of your activities in minutes. Some participants find it helpful to track their activities throughout the day using our printer-friendly tracking log (PDF, 922 Kb).
  
  Learn more about the new Woman Activity Tracker.

If you have a different question, or need additional information, please follow this link to our Activity Tracker Help Form.